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Heater recall


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#37 LouisaMaeBrown

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Posted 26 April 2011 - 10:12 PM

I took care of my heaters this afternoon. I went with the the refund route, b/c I already enough spare heaters to replace all except 2 of my stealths (it turned out that I had 6, not 5). And I bought the 2 needed heaters tonight.

Just as a note to anyone else: the rep I talked to said they won't pay for you to ship the heaters back unless you ask for it, b/c they are not advertising/ volunteering that info. (I asked her about it during our conversation. My response to her was that I am definitely asking for it). I don't know if it was just the rep I spoke to but make sure to ask for them to pay for shipping when you talk to them.

Fed-Ex is picking up the box o' heaters tomorrow and I should expect my refund in a few weeks.

Edited by LouisaMaeBrown, 26 April 2011 - 10:14 PM.


#38 cichlidfinder

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Posted 23 May 2011 - 12:24 PM

I just got a check from " United Pet Group " for $26.99

I think I paid more but oh well.

#39 LouisaMaeBrown

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Posted 23 May 2011 - 04:44 PM

I got my check today. I think, it averages out pretty close to what I paid, maybe a little less. Not too bad.

Edited by LouisaMaeBrown, 23 May 2011 - 04:45 PM.


#40 Blue_and_Gold

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Posted 15 June 2011 - 10:45 AM

Oh crap. I have several of these heaters running in various tanks :sleep: Oh well, better safe then sorry... refund time. And for anyone who is wondering about the Hydor Theo heaters, I have one or two and they work very nicely. Easy to read dials and no mass temp flucuations, and they're pretty compact.




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